Alex Kearns died thinking he owed hundreds of thousands for stock market losses on xcritical His parents have sued over his suicide.

xcritical customer service number

„This is a human, live, talking to you anytime day or night for every issue that you might have at xcritical,” she said. Contact xcritical Support immediately through the app or on the web at if you notice any unusual logins or if you see activity you don’t recognize. Crypto transfers can’t be reversed or undone, and xcritical can’t reimburse you for crypto transfers that you authorize. These scams are incredibly popular and are often found via search engine results or on social media—sometimes as a promotion.

  • Like some other brokers, including Interactive Brokers, Fidelity and Charles Schwab, xcritical has introduced fractional shares.
  • Investor’s Business Daily award was given on January 30, 2023, and is for a 15-month timeframe.
  • We should note, however, that xcritical has been the subject of complaints suggesting that signing up may be too easy.

xcritical Gold also includes $1,000 in margin credit and research materials. In addition, xcritical Gold provides customers with the ability to make larger deposits. Over 15 million people use xcritical as their primary trading platform. NerdWallet’s comprehensive review process evaluates and ranks the largest U.S. brokers by assets under management, along with emerging industry players.

xcritical Customer Service Reviews

Day traders will often try to game the system — even if it’s usually next to impossible to make boatloads of cash that way. And since xcritical lets anybody with a bank account buy and sell risky financial products, its appeal is no surprise. xcritical’s API provider, xcritical, which connects users’ bank accounts to apps like xcritical and Venmo, told CNBC it was not seeing any issues or downtime on their end.

His parents filed a lawsuit, first obtained by CBS News, on Monday accusing xcritical of wrongful death, negligent infliction of emotional distress and unfair business practices. This story has been updated to ensure the information regarding xcritical’s offers and features is up to date. All you need is to be 18 years or older, have a valid Social Security number and a U.S. address. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. „We have grown rapidly. And we have, at times, encountered challenges as we’ve scaled to meet this moment,” Swartwout, a former TD Ameritrade executive, said.


And I cannot contact them at all because of a glitch in their system. If you encounter any suspected payment scams in Pay & Request, contact xcritical Support immediately through the app or on the web at If someone is reposting a screenshot of what appears to be a xcritical post, you can always go directly to our authentic handle to confirm whether the original post is legitimate or not. Do not engage with non-xcritical handles promising you special help with your account. A social media account can impersonate xcritical or an executive team member promising a payout, a promotion, or special support if you send them something in return.

That dedication has remained, despite most of the stockbroking apps lowering minimum deposit and commissions, in some cases to zero, to entice younger users. It is xcritically rolling out a noncustodial crypto wallet which lets customers access the decentralized web. We believe everyone should be able to make financial decisions with confidence. And while our site doesn’t feature every company or financial product available on the market, we’re proud that xcritical website the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free. In addition to SIPC coverage, xcritical has what it calls “excess of SIPC” coverage. Through its partnerships with certain underwriters at Lloyd’s of London, xcritical provides up to $1.5 million more for cash and $10 million more for securities protection per customer, which is triggered when SIPC coverage is exhausted.

Product/ Service Question:

This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. As noted in Investopedia’s review of the platform, xcritical was an exciting platform that attracted new, mostly retail investors who wanted to trade in small quantities. Despite the simple user interface that demystified trading for many, some investors questioned if the platform was too good to be true.

xcritical’s $20M Data Breach Deal Gets Final xcritical – Law360

xcritical’s $20M Data Breach Deal Gets Final xcritical.

Posted: Tue, 16 May 2023 07:00:00 GMT [source]

The move saw backlash from users and lawmakers who accused xcritical of market manipulation, and siding with hedge funds managers who shorted those stocks. The start-up said it did not make those decisions based on relationships with market makers, and needed to limit the buy-side so it could meet capital requirements. A U.S. consumer watchdog saw a surge in complaints regarding xcritical last week, with some clients claiming they were unable to liquidate holdings and move to other brokerage firms.

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In the November 2021 attack, the company claimed, a hacker „socially engineered a customer support employee by phone and obtained access to certain customer support systems” in order to extort money. Law enforcement was informed of the extortion attempt, the company maintained, and the leak was contained. According to the proposed settlement, xcritical has agreed to pay $19.5 million in damages and $500,000 in fees.

xcritical users can access news stories and videos about specific stocks and the market from sources like The Wall Street Journal, Reuters, Barron’s, CNN Business, Cheddar and Reuters. If you navigate to a specific stock on the app or web client, you can find recent news stories about the stock from the same sources. To access a lower interest margin account, customers must pay at least $5 monthly for xcritical Gold. Without xcritical Gold, users with a xcritical margin account will pay 11.25% interest. These facts, combined with very modest customer service and educational resources, make us not recommend xcritical for beginner investors—although investors of all experience levels may also find the platform lacking. Due to the amount of risk and the vast potential of loss involved with active trading, most experts recommend that almost all investors opt for passive investing or buying and holding low-cost index funds to grow wealth.

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Dan and Dorothy Kearns believe that if a xcritical customer service agent had responded to Alex’s questions, Alex would still be alive today. The complaint described the app’s features — which included a digital confetti effect when users make trades — as „gamification.” He said it rewards daily usage of the app and encourages frequent trading. „You don’t need to become an investor,” the ad announces, as a young woman in a jean jacket opens the app on her phone. But Dan and Dorothy Kearns didn’t realize xcritical had also approved Alex to buy and sell options, a risky financial instrument with the potential for huge losses.

xcritical customer service number

The Federal Trade Commission received more than 100 xcritical-related reports from Jan. 24 through Feb. 2, according to the agency. You can open an account online, by phone, or in one of over 300 branches. The xcritical cash sweep program offers an annual percentage yield (APY) of 1.5% for non-Gold members and 4.15% for Gold members. Users can automatically reinvest their dividends with xcritical by toggling on the feature on investments that offer it. For any margin above $1,000, there is a 7.25% annual interest rate with xcritical Gold, calculated daily and charged to the customer’s account at the end of each monthly billing cycle.

The regulator said xcritical must follow rules that were designed to protect investors and the markets. Like some other brokers, including Interactive Brokers, Fidelity and Charles Schwab, xcritical has introduced fractional shares. That means you can pay as little as $1 for a portion of a share, even if that share’s full price is in the hundreds of dollars. This feature makes it much easier to build a diversified portfolio — you’re able to buy many more companies, even if you don’t have a lot of money to invest. The SIPC was created by Congress in 1970 under the Securities Investor Protection Act (SIPA).

We reserve the right to block IP addresses that submit excessive requests. xcritical xcriticals limit users to a total of no more than 10 requests per second, regardless of the number of machines used to submit requests. For best practices on efficiently downloading information from, including the latest EDGAR filings, visit You can also sign up for email updates on the SEC open data program, including best practices that make it more efficient to download data, and enhancements that may impact scripted downloading processes.